PRIVACY POLICY

At STONLI, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase from us.

By using our website www.stonli.co.uk or any of our services, you agree to the terms outlined in this policy. If you do not agree with any part of this policy, please refrain from using our website.

1. Information We Collect

We collect different types of information from our users to enhance our services and provide a seamless shopping experience. The types of data we collect include:

A. Personal Information

When you place an order, sign up for an account, or subscribe to our newsletter, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Payment Information (processed securely by third-party payment gateways)

B. Non-Personal Information

We may automatically collect certain non-personal data when you visit our website, such as:

  • IP Address
  • Browser type and version
  • Device type (mobile, tablet, desktop)
  • Pages viewed and time spent on our website
  • Clickstream data (how you interact with our website)

C. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance your browsing experience
  • Remember your preferences
  • Analyze website traffic and user behavior
  • Display personalized content and advertisements

You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use the collected data for the following purposes:

A. Order Processing & Fulfillment

  • To process payments and deliver your orders
  • To provide order confirmation and shipping updates
  • To manage returns and customer service requests

B. Communication & Customer Support

  • To respond to inquiries, complaints, or feedback
  • To send important service notifications (e.g., order status, policy updates)
  • To provide customer support through email, phone, or live chat

C. Marketing & Promotions

  • To send newsletters, special offers, and promotional emails (only if you opt-in)
  • To personalize your shopping experience with product recommendations
  • To conduct surveys and market research to improve our services

D. Website Optimization & Security

  • To monitor website traffic and improve user experience
  • To detect and prevent fraudulent transactions or security threats
  • To comply with legal obligations and enforce our Terms & Conditions

3. How We Share Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share your data with trusted third parties in the following cases:

A. Service Providers & Payment Processors

We work with third-party companies to facilitate payment processing, order fulfillment, and customer support. These providers have limited access to your information and are required to protect it.

B. Legal Compliance & Fraud Prevention

We may disclose personal information if required by law, such as:

  • Responding to a legal request (court orders, subpoenas)
  • Preventing fraud, identity theft, or other illegal activities
  • Protecting our rights, users, or the public from harm

C. Business Transfers

If STONLI is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction. We will notify you of any changes.

4. Data Security & Retention

A. Security Measures

We take appropriate security measures to protect your personal data, including:

  • SSL encryption to secure transactions
  • Secure payment gateways with PCI-compliant providers
  • Restricted access to personal data within our organization
  • Regular security audits and threat monitoring

B. Data Retention

We retain your personal information only as long as necessary for:

  • Fulfilling orders and providing customer support
  • Meeting legal and regulatory requirements
  • Improving our services

If you wish to request deletion of your data, contact us at support@stonli.co.uk.

5. Your Rights & Choices

Depending on your location, you may have the following privacy rights:

A. Access & Correction

You can request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

B. Data Deletion

You can request that we delete your personal information, subject to legal and contractual obligations.

C. Marketing Preferences

You can opt out of receiving marketing emails by clicking the “unsubscribe” link in our emails or contacting us directly.

D. Cookies & Tracking Control

Most web browsers allow you to control cookie settings. You can block or delete cookies, but this may affect website functionality.

To exercise any of these rights, contact us at support@stonli.co.uk.

6. Third-Party Links & Services

Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for their privacy policies or practices. Please review their policies before providing any personal information.

7. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have mistakenly collected data from a minor, please contact us for removal.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant updates will be communicated via email or website notifications.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: support@stonli.co.uk
📞 Phone: 0792 574 6630
📍 Address: 36B Hoe Street, Walthamstow London, E17 4PH,
United Kingdom

We appreciate your trust in STONLI and are committed to safeguarding your privacy.