Customer Service 0792 574 6630
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Free shipping on All Orders. No Minimum Purchase
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Customer Service 0792 574 6630
Free shipping on All Orders. No Minimum Purchase
At STONLI, we strive to provide you with a seamless shopping experience, from placing your order to receiving your package. Below, you'll find all the details regarding our delivery options, shipping policies, return process, and refund guidelines.
Orders are typically processed within 24-48 hours (excluding weekends and public holidays).
During peak seasons or promotional events, processing times may be extended slightly.
Once your order is processed, you will receive a confirmation email with tracking details.
We offer multiple shipping options to cater to your needs:
Standard Delivery: 3-7 business days
We currently deliver across UK.
Some remote locations may require additional delivery time.
We do not ship to PO Boxes or military addresses (APO/FPO).
Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real time.
If you do not receive a tracking update within 3 business days, please contact our support team at support@stonli.co.uk.
If your order has not arrived within the estimated delivery time, kindly check the tracking details first.
If your package is lost in transit, please reach out to us within 10 days of the expected delivery date, and we will assist you in resolving the issue.
At STONLI, we want you to love your purchase! If you're not satisfied with your order, we offer a hassle-free return and exchange policy.
To be eligible for a return, your item must:
✅ Be unused, unworn, and in its original condition
✅ Include original packaging, tags, and accessories
✅ Be returned within 10 days of receiving your order
Non-Returnable Items:
❌ Personalized or custom-made products
❌ Items marked as Final Sale
❌ Gift cards and promotional items
Request a Return: Contact our customer support at support@stonli.co.uk with your order number and reason for the return.
Receive a Return Label: If your return is approved, we will provide a return shipping label (for eligible locations).
Ship Your Item: Securely pack the item and send it back using the provided label. If a return label is not provided, you will be responsible for the return shipping cost.
Processing Your Return: Once we receive the item, it will be inspected within 3-5 business days.
Refund Issued: If approved, refunds will be processed back to your original payment method within 7-10 business days.
If you wish to exchange an item for a different size, color, or style, follow the return process and place a new order for the desired item.
Exchanges are subject to stock availability.
Refunds are issued to the original payment method (credit/debit card, PayPal, etc.).
Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, defective product).
If your refund is delayed, please check with your bank or payment provider before contacting us.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or full refund at no additional cost.
For any questions or concerns regarding shipping, returns, or refunds, please contact our support team:
📧 Email: support@stonli.co.uk
📞 Phone: 0792 574 6630
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